Let’s say that you sign-up with a new company for your internet service, and it is great because when you have a minor problem with billing or need to reset your account for some personal reason, you always get a Customer Service Representative who you can easily, verbally understand and who understands you from the first note of conversation because you speak the same language within the U.S.A. Then…suddenly, maybe a year later, you have another minute issue and you call the same company only to hear the respondent say something like, “Thank you for calling Clear, my name is ‘bladabelomedabludbomadebuk’ and how can I help you?” Does this sound familiar? I had this experience recently when I only wanted to notify my IP that my payment would not be in my bank account on the previously scheduled day, and make a “‘payment arrangement”. First I got a nice-sounding and friendly female who told me she was in Barbados. Fair enough, I could understand her name and we tried to proceed until she told me that my bank “account [was] not valid”; meanwhile, I am looking at my “valid” account info in real-time on this machine! That was my first red flag – but it got worse.
When I let the Barbados chick off of the hook and called Clear back, naively thinking that I might get someone here in the”States”” who would be able to read my banking 411 accurately, much to my chagrin, this time my call flung even further afar. I never heard of whatever name the person who answered this time, and when I, now getting savvy/angry about it, asked up-front “So where are you located today?” They told me, “Manila”. My first impulse was to hang-up, but I didn’t want to be rude, so I related the previous call experience and asked that I be connected to a representative here in the continental U.S.A. The guy said, “Oh, the chances of that are very slim, but I will try…” Say what?? Suddenly as I told myself, ‘this is MY country’, I felt the sinking feeling of knowing that no matter how many times I called them back, and I did call at least seven more times, I was not about to get a person stateside who I could relate to, understand me and address my concerns quickly and succinctly. Whether you know it or not, this is another outgrowth of the September 11, 2001 attacks where we who were born here between the Atlantic and Pacific oceans had our rights to work in this country taken away due to “The Patriot Act” and ‘our” government’s pananoid, unjust internal scrutinization which has begat increasing “outsourcing”.
"Voila!" it is no secret that I know Corporations are responsible of our economic woes
Do you know how many companies in the “United States” are giving jobs to places like the Philippines while we here at “home” have Unemployment Benefits running-out? The numbers are staggering! www.RTTS.com says, “”More than 1.3 million additional Western jobs will vanish by 2014 due to “the accelerated movement of work to India and other offshore locations,” says the study released Nov. 15. Hackett doesn’t talk of this as good or bad, but as something that will be a reality ? and a challenge ? for more Western businesses. Hackett says the pace of job erosion has nearly doubled this decade.”
WHY is our “homeland” un-securitying us as if their aren’t enough people who would do “call center”, “Customer Service” gigs – even from our homes – that they have to look to India, Manila and places whose countries are laughing at us all the way to their protected banks? Where is the “yes we can” Obama on this? I swear, after him I will never vote again. On the next Election Day for President, I will burn my voter registration card like we burned DRAFT cards back in 1970!
I don't mind Russia as much as I wonder "why?" southeast asia where the mentality is less friendly.
What experiences have you encountered that relate to outsourcing? Why isn’t there a Middle East-style revolution in the steets of the “United” States of America against sending needed job opportunities to other countries? Do you know that most of the nations that American coprorations outsource our jobs to couldn’t give a “rat’s ass” if the U.S.A. lives or dies? It is true. Why are we not a country that doesn’t take to the streets to protest against policies like I speak of here anymore like we did in the 1960s – early 1980s? ? WTF? Has the computer dulled the sensitivities of Generation Y or whatever is the name of those coming out of universities now so much, that they do not care nor understand that the whole populace, including the Baby Boomers who are aging, need to be included and that “outsourcing” is marginalizing/separating us to our collective doom?
I am VERY disappointed in Clearwire and all of the “American” companies that are sending jobs to other countries here in 2011, while millions of people cannot get hourly wage employment because of outsourcing and the draconian, time-consuming and impersonal “apply on-line-only” culture prevelant here in “the future” that is now. Many benign behaviors are outlawed or taxed/criminalized, how about fining U.S. companies who outsource a couple million dollars if they do it?